FAQ
Welcome to our FAQ section! Here, you’ll find answers to some of the most common questions we receive. If you need more help, feel free to contact our customer service team.
1. What products do you offer?
We offer a wide range of high-quality home textiles and décor items, including:
Knitted Blanket
Knitted Carpet
Lovely Knitting Wall Decoration
Knitted Tablecloth
Knitted Place Mat
2. I cant place an order?
To place an order, simply browse our collections, select the items you’d like to purchase, and add them to your cart. When you're ready, click the "Checkout" button to enter your shipping details and payment information. You can pay via credit card, PayPal, or other available payment methods.
3. Do you offer free shipping?
We offer free standard shipping on orders over ＄25 within the countries which you can select. For orders below this amount, a flat rate shipping fee will apply. We also provide expedited shipping options at checkout for faster delivery.
4. What is your return policy?
We want you to love your home décor! If you are not satisfied with your purchase, we accept returns within 7 days of delivery. Items must be unused, in original condition, and in their original packaging. For full details, please visit our Returns & Exchanges page.
5. Do you ship internationally?
Yes, we ship internationally to select countries. Shipping fees and delivery times vary by location. Please check the shipping options available at checkout to see your international shipping costs.
6. How do I care for my home textiles?
We recommend following the care instructions on each product label to maintain the quality and longevity of your home textiles. Generally, most of our bedding, towels, and soft furnishings are machine washable on a gentle cycle. For delicate fabrics or specialty items, we suggest dry cleaning for the best results.
7. Can I cancel or modify my order after placing it?
We process orders quickly to ensure fast delivery, but if you need to cancel or modify your order, please contact us as soon as possible. While we cannot guarantee changes once an order is confirmed, we will do our best to accommodate your request.
8. How do I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to follow your package’s journey through the carrier’s website.
9. Are your products eco-friendly?
We are committed to sustainability and work with partners who share our values. Many of our home textiles are made from organic cotton, recycled materials, and other eco-friendly fabrics. Please refer to the product description for more details on the materials used in each item.
10. Do you offer gift cards?
Yes, we offer gift cards in various denominations. You can purchase them directly from our website, and they are perfect for giving the gift of home comfort to your loved ones.
11. How can I contact customer service?
If you have any questions or need assistance, our customer support team is here to help! You can reach us by email at service@svelteloom.com or by using the live chat feature on our website. We’ll respond to all inquiries as quickly as possible.